Privacy Policy

911 Road Service, Inc. ("911 Road Service," "we," "us") provides towing and roadside assistance in Palm Beach County, Florida. This policy explains how we handle personal information collected by phone, text, our website (911roadservice.us), and during service calls.

Information we collect

• Contact details: name, phone number, and email.
• Location: the pickup location you give us and, during an active call, your approximate location so a driver can find you.
• Vehicle information: year, make, model, color, plate, VIN, and photos of the vehicle at pickup and drop-off.
• Identity verification: for lockouts and releases, we view (but do not keep copies of) ID and proof of ownership or authorization, and record that it was checked.
• Payment information: processed by our payment provider; we don't store full card numbers.
• Call recordings: dispatch calls may be recorded for quality and dispute resolution. You'll be told at the start of the call.

How we use it

• To dispatch a truck, find you, and complete the service.
• To send ETA texts, receipts, and service updates.
• To document vehicle condition and handle damage claims and disputes.
• To bill business accounts and motor clubs that dispatched us.
• To comply with law enforcement requests and legal obligations.

We do not sell personal information or use it for third-party advertising.

Sharing

• The repair shop or destination you designate (vehicle and contact details only).
• Your insurer or motor club, when they dispatched or are paying for the service.
• Our insurer, if a claim is filed.
• Law enforcement, when legally required or at an accident scene.
• Service providers such as dispatch software, texting, and payment processing.

Retention

Job records, photos, and receipts are kept for at least three years for tax, insurance, and claim purposes. Call recordings are kept for up to 12 months unless needed for an open dispute.

Security

Access to dispatch records is limited to staff who need it. Drivers' tablets are password-protected. No system is completely secure.

Your choices

Ask to access or correct your information, or opt out of non-essential texts, by contacting support@911roadservice.us. Reply STOP to any text to opt out of messages.

Cookies

Our website does not use advertising or analytics cookies. The embedded Google map on our contact page may set its own cookies.

Children

Our services are for vehicle owners and drivers; we don't knowingly collect information from children under 13.

Changes

We may update this policy; the effective date above reflects the current version.

Contact

911 Road Service, Inc., 885 Hibiscus Dr, Royal Palm Beach, FL 33411 · (561) 798-4126 · support@911roadservice.us